Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Australian National Maritime Museum

What is the Australian National Maritime Museum?

It is a federally operated maritime museum in Sydney dedicated to Australia’s maritime history and connections with the sea.

Where is the Australian National Maritime Museum located?

The museum is situated at 2 Murray Street in Darling Harbour, Sydney, New South Wales.

What are the Australian National Maritime Museum’s opening hours?

The museum is generally open from 10:00 am to 4:00 pm, with vessel boarding closing around 3:10 pm.

Are there guided tours available at the Australian National Maritime Museum?

Yes, free guided tours of the museum’s vessels are offered daily from the wharf.

What exhibits can I expect to see at the Australian National Maritime Museum?

Exhibits include galleries on maritime history, Indigenous connections, naval defense, and vessel displays like the Replica Endeavour and HMAS Vampire.

Is there a café or restaurant on site at Australian National Maritime Museum?

Yes, Ripples Café offers waterfront dining and refreshments for visitors.

Are pets allowed inside the Australian National Maritime Museum?

Pets are not permitted inside the museum premises.

What is the Welcome Wall at Australian National Maritime Museum?

The Welcome Wall is Australia’s National Monument to Migration, listing the names of thousands of sea migrants.

How long does a typical visit to Australian National Maritime Museum last?

Most visitors spend 2-3 hours exploring the galleries and vessels.

Does the Australian National Maritime Museum offer programs for vision or hearing impaired visitors?

Yes, Auslan-interpreted programs and descriptive touch tours for vision-impaired guests are available.

Can I see historic ships at the Australian National Maritime Museum?

Yes, several historic ships and replicas are on display, some open for public boarding.

Does the Australian National Maritime Museum have research facilities?

The Vaughan Evans Library provides maritime research by appointment.